Bill Pay Guide — Eastern Business Banking®

What Is Eastern Business Banking Bill Pay?

Bill Pay is a feature of Eastern Business Banking® that allows you to pay vendors, suppliers, and service providers directly from your business checking account — without writing checks or stuffing envelopes. Payments can be made electronically or via paper check, depending on the recipient's capabilities.

Bill Pay is included with most Eastern Bank business checking accounts at no additional monthly fee. It integrates seamlessly with your Eastern Business Banking login and works alongside ACH payments and wire transfers.

Getting Started with Bill Pay

Step 1: Access Bill Pay

After logging in to Eastern Business Banking, click on the "Bill Pay" tab in the main navigation. If you don't see the Bill Pay tab, contact the Business Service Team at 1-800-333-8000 to activate the service for your account.

Step 2: Add Your First Payee

A payee is any business or individual you want to pay. To add a payee:

1. Click "Add Payee" in the Bill Pay dashboard
2. Choose payee type: Company (vendor/utility) or Individual (contractor/owner)
3. Enter the payee name exactly as it appears on your bill or invoice
4. Enter the payee address (where payments should be sent)
5. Enter your account number with this payee (appears on the payment memo)
6. Enter the payee phone number (for payment research purposes)
7. Save the payee

For national companies (utilities, credit cards, major suppliers), Eastern Bank's Bill Pay system may already have their electronic payment information on file. Simply search for the company name to auto-populate payment details.

Step 3: Make a One-Time Payment

To pay a bill:

1. Select the payee from your payee list
2. Enter the payment amount
3. Select the funding account (your Eastern Bank business checking)
4. Choose the payment date (when the payee should receive the funds)
5. Add a memo (optional — invoice number, account reference)
6. Review and confirm the payment

Electronic payments typically arrive within 1-2 business days. Paper check payments may take 5-7 business days via mail. Eastern Bank's Bill Pay system determines the delivery method automatically based on the payee's capabilities.

Setting Up Recurring Payments

For regular bills like rent, utilities, loan payments, and subscription services, you can set up automatic recurring payments to save time and avoid late fees.

Recurring Payment Options

Option	Description	Best For
Fixed Amount	Same dollar amount each cycle	Loan payments, leases, subscriptions
Variable Amount	Amount changes each cycle (you receive a notification to confirm)	Utility bills, credit card payments
Minimum Due	Automatically pays the minimum due on credit accounts	Credit cards, lines of credit
Full Balance	Automatically pays the full statement balance	Credit cards (to avoid interest)

How to Set Up a Recurring Payment

1. Select the payee from your list
2. Click "Set Up Recurring Payment"
3. Choose frequency: weekly, bi-weekly, monthly, quarterly, annually
4. Select the payment type (fixed, variable, minimum, full balance)
5. Enter the payment amount (for fixed amount)
6. Choose the start date
7. Set an end date or choose "Until cancelled"
8. Select the funding account
9. Review and confirm

Managing Payees

Editing Payee Information

If a vendor changes their address or account number, update the payee information before the next payment:

1. Go to Bill Pay → Payee List
2. Click on the payee name
3. Click "Edit"
4. Update the relevant fields
5. Save changes

Changes do not affect pending payments — only future payments will use the updated information.

Deleting a Payee

To remove a payee, you must first cancel any active recurring payments associated with that payee. Then:

1. Select the payee from your list
2. Click "Delete Payee"
3. Confirm deletion

Payment history for deleted payees is retained for your records.

Payment Processing and Timing

Understanding how Bill Pay processes payments helps you schedule them correctly:

Electronic Payments

• Processed via ACH or electronic funds transfer
• Typically arrive within 1-2 business days
• Funds are withdrawn from your account on the scheduled payment date
• Confirmation of delivery available in payment history

Paper Check Payments

• Used when the payee cannot accept electronic payments
• Mailed via U.S. Postal Service
• Allow 5-7 business days for delivery
• Funds are withdrawn when the check is cashed (not on the send date)
• Check number appears in your transaction history

Scheduling Guidelines

Payment Type	Recommended Lead Time	Funds Withdrawn
Electronic	2 business days before due date	On payment date
Paper Check	7 business days before due date	When check is cashed

Always schedule payments a few days before the actual due date to allow for processing time and avoid late fees. Bill Pay guarantees on-time delivery if you follow the recommended lead times.

Payment History and Reporting

Eastern Business Banking Bill Pay maintains a complete history of all payments:

• Payment status — scheduled, processing, sent, delivered, or returned
• Payment method — electronic or paper check
• Check number — for paper check payments
• Confirmation number — unique reference for each payment
• Remittance information — memo and invoice numbers

You can export payment history to CSV or PDF for accounting and reconciliation. Payment data can also be imported into QuickBooks and other accounting software.

Bill Pay Security

• All payments require multi-factor authentication
• Dual approval can be configured for payments above a threshold
• Per-user payment limits can be set by the account administrator
• Payment alerts sent via email for each scheduled and completed payment
• Full audit trail of all payment activity and user actions

Learn more about protecting your account in our Online Banking Security Guide.

Frequently Asked Questions

Is there a fee for using Bill Pay?

Bill Pay is included at no additional monthly cost with most Eastern Bank business checking accounts, including Basic Business Checking and Select Business II Checking. Individual payments (electronic or paper check) do not incur per-transaction fees. See the Business Banking Fee Schedule for details.

What happens if a Bill Pay check is lost in the mail?

If a paper check payment doesn't arrive within 10 business days of the scheduled date, contact the Business Service Team at 1-800-333-8000. Eastern Bank can place a stop payment on the check and reissue the payment. Stop payment fees may apply per the fee schedule.

Can I use Bill Pay to pay individuals?

Yes, you can add individuals as payees (contractors, landlords, etc.). Payments to individuals are typically sent as paper checks unless the recipient's bank supports electronic person-to-person payments. You'll need the recipient's full name and mailing address.

How do I cancel a scheduled Bill Pay payment?

You can cancel a scheduled payment before it begins processing. Go to Bill Pay → Payment Activity, find the scheduled payment, and click "Cancel." Once a payment status changes to "Processing" or "Sent," it cannot be cancelled through Bill Pay. Contact the Business Service Team for assistance.